BOOKING & STAY GUIDELINES


RESERVATION & PAYMENT POLICY

A 30% reservation fee is required to confirm and secure your booking.

Payment can be made via GCash, Bank Transfer, or Online Banking.

“Pay at Property” bookings are accepted, but guests must settle the 30% reservation fee within 24 hours after receiving the payment request.

Bookings without deposit after 24 hours may be automatically released to make the room available for other guests.

Once the reservation fee is received, we will issue your Official Booking Confirmation Voucher.

Remaining balance will be paid upon arrival at the resort.

All rates are subject to change depending on season, promotions, and room availability.

2. CHECK-IN & CHECK-OUT

Check-In: 2:00 PM

Check-Out: 12:00 NN

Early check-in / late check-out is subject to availability and may have additional charges.

A valid government ID is required for all guests checking in.

3. BOOKING MODIFICATIONS & CANCELLATIONS

Reservation fees are non-refundable, but may be rebooked depending on availability and season.

Rebooking requests must be coordinated at least 72 hours before arrival.

No-shows will be charged the full amount of the booking.

Any cancellation made after deposit is considered forfeited unless approved for rebooking.

4. ROOM OCCUPANCY & EXTRA GUESTS

Each room has a fixed maximum number of guests (Adults + Children).

Extra guest fees apply for any additional person beyond standard occupancy.

Children 7 years old and below may share existing beds for free.

Please choose the correct room type suitable for your group to avoid inconvenience upon arrival.

5. CHILDREN POLICY

Children are welcome at Islandfront.

Children 7 and below are free when sharing beds with parents.

For families with more kids, please book a room type that fits your group comfortably.

6. HOUSE RULES & RESORT ENVIRONMENT

Islandfront is an open-air, beachfront resort, so natural sounds from the sea and surroundings may be present.

Rooms are not fully soundproof due to the traditional island-style design.

Smoking is allowed only in designated areas.

Quiet hours are observed from 10:00 PM to 6:00 AM.

7. IMPORTANT NOTICE ABOUT CATS

We care for several friendly  cats inside the property.

They do not enter guest rooms, but may roam around balconies.

Please DO NOT feed the cats, as they have scheduled feeding times.

Do not leave food on balconies; cats may attempt to take it.

If you prefer minimal contact with animals, inform our staff upon booking so we can assign the most suitable room.

8. PERKS & INCLUSIONS (For Eligible Packages)

Depending on your booking, you may enjoy:

Daily Breakfast

Free half-day Kayak

One-time Complimentary Lunch OR Dinner

Free One-Way Transfer

Free Daily Sunset Drinks

Daily Fruits

Free Laundry (up to 2 kg per stay)

Welcome Drinks & Snacks

Perks vary depending on promo or package selected.

9. TRANSFERS

Free one-way transfer is included only for specific packages (e.g., 8 Perks Promo).

Additional transfers can be arranged for a minimal fee.

Please send your complete arrival details at least 24 hours before check-in.

10. DAMAGES, LOSS & LIABILITY

Any damage or loss to resort property caused by guests may be charged accordingly.

Lost keys, towels, or room items have corresponding replacement fees.

Islandfront is not responsible for valuables left unattended.

Guests must follow all safety reminders on balconies, stairways, and beachfront areas.

11. WEATHER, INTERNET & POWER CONDITIONS

El Nido is a tropical island; occasional power fluctuations or internet interruptions may occur.

We restore service as quickly as possible whenever these situations happen.

PROPERTY POLICIES AND HOUSE RULES

1. Rates & Taxes • All rates are quoted in Philippine Peso (PHP) and inclusive of applicable taxes and service charges unless otherwise stated. • Rates are subject to change without prior notice depending on season, occupancy, and promotional offers. 2. Payment Policy • Full payment is required upon check-in. • A valid government-issued ID and booking confirmation must be presented. • Management reserves the right to collect a refundable security deposit upon check-in to cover incidentals or damages, to be returned after check-out inspection. • Credit card pre-authorization or advance payment may apply to confirmed online bookings. 3. Check-In / Check-Out • Check-in: 2:00 PM onwards • Check-out: 12:00 NN • Early check-in or late check-out is subject to availability and applicable fees. • Unclaimed rooms after 6:00 PM without notice may be released to other guests. 4. Child & Extra Bed Policy • Children 12 years old and below may stay free of charge when sharing existing beds with parents (maximum of one child per room). • Extra beds or mattresses are available upon request, subject to availability and additional charge. • Baby cots or cribs may be requested in advance and are subject to confirmation. 5. Cancellation & No-Show Policy • Cancellations or changes must be made at least 7 days before arrival to avoid charges. • Cancellations made within 7 days of arrival or no-shows will be charged the first night. • Shortened stays are treated as cancellations and may incur the same charge. 6. Noise & Soundproofing Notice • Due to our native-style cottages and open-air tropical design, rooms are not fully soundproof. Guests are kindly asked to maintain low noise levels, especially between 10:00 PM and 7:00 AM, to respect everyone’s comfort. 7. Smoking & Alcohol Policy • Smoking is strictly prohibited inside rooms, bathrooms, and indoor public areas (including the restaurant). • Designated outdoor smoking areas are provided. • Outside alcoholic beverages are allowed only in guest rooms or designated areas. 8. Pets • Pets are not allowed unless pre-approved by management. 9. Conduct & Visitors • Only registered guests are allowed inside rooms. • Visitors must register at reception and are allowed only during 8:00 AM – 9:00 PM. • Parties, loud music, or disruptive behavior are not allowed. • Management reserves the right to refuse service or evict guests who cause disturbance, damage, or violate property rules without refund. 10. Damages, Losses & Liabilities • Guests are responsible for any damage or loss to rooms, furniture, or amenities during their stay. • Missing or broken items will be charged accordingly. • The property is not liable for loss, theft, or damage to personal belongings, valuables, or vehicles. • Please ensure all doors and windows are locked when leaving your room. 11. Housekeeping & Linen Policy • Daily housekeeping is provided. • Towels and linens are replaced every two (2) days to conserve water and energy. • Additional changes or requests may incur minimal charges. 12. Food, Cooking & Restaurant • Cooking inside rooms is not allowed unless a kitchenette is provided. • Our Islandfront Beach Restaurant serves a wide range of meals, snacks, and drinks from morning to evening. • Outside food and beverages are permitted only in guest rooms. • Corkage fees may apply for group events or outside catering. 13. Facilities & Services • Guests may enjoy on-site services including massage, tour arrangements, island hopping, motorbike rentals, boat transfers, laundry, and catering. • Use of facilities (beach area, hammocks, kayaks, etc.) is at guests’ own risk. • Children must be supervised by adults at all times, especially near the beach or water areas. • Some services and activities may require advance booking or have separate fees. 14. Parking & Transportation • Free parking is available for guests on a first-come, first-served basis. • The property assumes no responsibility for loss or damage to parked vehicles or items left inside. • Boat and land transfer assistance may be arranged through our front desk. 15. Power & Water Supply • As a tropical island destination, occasional power or water interruptions may occur beyond our control. Rest assured, we take all necessary steps to restore service as quickly as possible. 16. Photography & Media • Guests agree that photos or videos taken in public areas may be used by the property for promotional purposes unless otherwise requested in writing. 17. Environmental Responsibility • We encourage all guests to conserve water and electricity. • Dispose of trash properly and avoid littering on the beach and garden areas. • Let’s work together to keep El Nido beautiful and clean. 18. Force Majeure • The property shall not be liable for failure to fulfill obligations due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, or unforeseen events. 19. Management Rights • The management reserves the right to refuse service or terminate a stay without refund for violations of these policies, misconduct, or any illegal activities. 20. Acceptance of Terms • By confirming a reservation or checking in, guests acknowledge that they have read, understood, and agreed to comply with all property policies and house rules. 21. Lost & Found Policy • Any items found after check-out will be kept for 30 days. • Shipping or delivery of lost items will be at the guest’s expense. • The property is not responsible for unclaimed items after this period. 22. Booking Modifications & Extensions • Extensions of stay are subject to room availability and prevailing rates. • Guests wishing to shorten or extend their stay should inform the front desk at least 24 hours in advance. 23. Group Bookings & Events • Group bookings (3 rooms or more) or events (birthdays, weddings, meetings, etc.) must be coordinated with management in advance. • Noise, catering, and event schedules must comply with local regulations and property guidelines. 24. Health, Safety & Emergencies • First-aid kits and emergency contacts are available at the front desk. • Guests are required to declare any medical conditions or special needs upon check-in if assistance may be necessary. • Fire exits and safety instructions are posted in designated areas—please familiarize yourself upon arrival. 25. Data Privacy Notice (for legal compliance) • Personal information collected during booking or stay will be used only for reservation, billing, and security purposes in accordance with the Data Privacy Act of 2012 (RA 10173). • The property does not share personal data with third parties without consent, except as required by law.
 

For bookings, reservations, payments, or assistance:

📞 0918-947-7693
📞 0999-992-7693
📞 0951-766-6657
📧 reservations@islandfrontelnido.com